Why are telephone conversations recorded?
We record all telephone conversations:
What are the telephone charges?
You can call the out-of-hours GP practice at a local rate. These are the costs associated with using your (mobile) telephone. The amount of these costs will depend on your telephone provider. The costs you’ll be charged for a telephone consultation are separate from this. The basic insurance will cover the GP costs and therefore […]
Does the out-of-hours GP practice record telephone conversations and is this permitted?
Yes. All telephone conversations are automatically recorded. The conversations are recorded from the moment the call is answered by the out-of-hours GP practice until the moment the call is ended by the assistant or GP. All incoming telephone conversations at the out-of-hours GP practice are recorded and stored for quality purposes and in accordance with […]
What happens when I call?
You will get to speak to an efficiently trained and experienced triage assistant. He or she would prefer to speak directly to the patient if possible. If you’re calling on behalf of someone else, then make sure you are with the patient and have all of his or her personal details to hand. Depending on […]
Will I get to speak to the GP?
No. Your call will be answered by an especially trained assistant. This assistant will provide you with good advice. This advice is always checked by the GP. The assistant will also make arrangements for a visit to the practice, or a doctor’s visit to your home, if this is deemed necessary.
Why do I need to call first?
The out-of-hours GP practice provides emergency care. The doctor’s assistant will ask you a number of questions about your urgent health symptoms in order to assess the degree of urgency. This is the only way the assistant will be able to determine what help is needed and how quickly. This will allow for an appointment […]
Why do I need to wait to speak to someone for such a long time?
How long you need to wait to speak to someone will depend on the number of people calling the out-of-hours GP practice at the same time. You will sometimes need to wait longer if it’s very busy.
Why are so many questions asked during a telephone conversation?
Two different types of questions are asked; about your personal data and about your medical data. Your personal data is intended for our administration and the duty doctor. Questions about your health are used to estimate how quickly you need help and from whom. The assistant on the phone has been especially trained for this […]
When should I call the out-of-hours GP practice and when should I go to the hospital’s Emergency Department?
The out-of-hours GP practice is available to patients with urgent health problems, for which you would otherwise call your GP. The hospital’s Emergency Department is intended for serious situations which require a medical specialist. If in doubt, please call the out-of-hours GP practice first.
I’m in urgent need of a dentist, can I call the out-of-hours GP practice?
No, you would need to call the duty dentist.
I don’t live in this area, but I’m visiting or on holiday here and urgently need a GP. Can I call you?
Yes, you can call the out-of-hours GP practice if you’re suffering from symptoms which can’t wait until the next working day.